Privacy Policy

Last updated: 3 June 2025

This Privacy Policy describes how Clarymart (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from clarymart.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). The terms “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or another individual whose data we process.

Please read this Privacy Policy carefully.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. If changes occur, we will post the revised policy on the Site, update the “Last updated” date, and take any other actions required by law.

Personal Information We Collect

We have collected and may continue to collect the following personal information over the past 12 months, depending on your interaction with us:

1. Information You Provide Directly

Contact Details: Name, address, phone number, email.
Order Information: Billing/shipping addresses, payment confirmation, order history.
Account Information: Username, password, security questions.
Support Communication: Any messages or information you submit via support or contact forms.

Note: You may choose not to provide certain information, but doing so may limit your ability to use certain features.

2. Information We Automatically Collect

We collect usage data via cookies, pixels, and similar technologies. This may include:

Device/browser type
IP address
Network details
Activity on the Site and how you interact with it

3. Information from Third Parties

We may receive data from:

Shopify (platform provider)
Payment processors (for handling purchases securely)
Marketing and advertising platforms (via cookies and analytics tools)
Logistics and order fulfilment partners

All such data is handled under this Privacy Policy.

How We Use Your Information

We use your personal data for the following purposes:

Order Fulfilment & Customer Accounts

Process payments and deliver your orders
Manage your Clarymart account and transactions
Arrange deliveries, returns, or exchanges
Communicate order status and account updates

Marketing & Advertising

Send promotional emails, offers, or product news (you can opt out at any time)
Tailor content and ads based on your preferences or interactions
Engage in analytics to improve marketing campaigns

UK GDPR Basis: Our legitimate interest in promoting our services (Article 6(1)(f) GDPR).

Fraud Prevention & Security

Detect, investigate, and prevent fraudulent or malicious activity
Protect account credentials and encourage safe password practices

UK GDPR Basis: Our legitimate interest in ensuring platform safety (Article 6(1)(f)).

Customer Support & Service Improvement

Respond to queries or complaints
Analyse feedback to improve our services and operations

Cookies

We use cookies to:

Save your preferences and improve browsing experience
Understand how users interact with the Site
Serve personalised content and ads

You may disable cookies in your browser settings, but this may affect site functionality.

For more details on cookies used via Shopify, visit:
🔗 https://www.shopify.com/legal/cookies

We also respect the Global Privacy Control (GPC) signal, where supported, as an opt-out for sharing/targeted advertising.

Disclosure of Personal Information

We may disclose personal data in the following cases:

To service providers (e.g. IT, shipping, payment processing)
To marketing or business partners
To comply with legal obligations or protect our rights
In the event of a business sale or restructure
When you give us explicit consent (e.g. through social logins or newsletter signup)

We do not sell your sensitive personal information, nor do we disclose it without your consent.

Children’s Data

Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
If you believe a child has submitted data to us, please contact us for removal.

Data Retention & Security

We retain your personal data only as long as necessary to:

Provide services and maintain your account
Comply with legal obligations
Resolve disputes or enforce our terms

We take appropriate technical and organisational measures to protect your data, but no system is 100% secure.

Your Rights (UK & EEA Residents)

Depending on your location, you may have the right to:

Access your personal data
Request deletion or correction
Withdraw consent
Request data portability
Object to processing or request restriction
Lodge complaints with a data protection authority

To exercise your rights, contact:
📧 support@clarymart.com

We may need to verify your identity before processing requests.

International Transfers

We may process your data outside the UK or EEA.
When we do, we use appropriate safeguards (such as Standard Contractual Clauses) to ensure your data is protected.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, you may contact us at:

Clarymart
📧 Email: support@clarymart.com